Become a self-learning organization
Scale up your problem-solving capabilities, so everyone knows how to surface and solve problems proactively.
Reduce defects and lead time, improve clients’ satisfaction.
Keryon offers a remote, unlimited performance Problem-Solving service, based on a subscription model and using A3 Thinking.
Results
Highly experienced with Lean Management skills, we dive into your specific problem.
We always lead to a performance gap with customer satisfaction in a record timeframe.
Sales
+24% of quotations converted to contracts, within 3 months.
Customer satisfaction improved by +1.4 points.
Software Development
Defects reduced by 90% within 3 months.
Customer satisfaction improved by +1 point.
Project Portoflio Management
+31% projects delivered on time within 4 months.
Customer satisfaction improved by +3 points.
Technical Support
Incidents volume reduced by 36% wihtin 3 months.
Customer satisfaction improved by +2.7 points.
On-Demand System delivery
+41% of deliveries made on time within 3 months.
+67% systems delivered Right First Time.
Software Testing
Testing productivity improved by +200% within 3 months.
The customers express their satisfaction.
Methodology
A3 thinking is beyond a cerebral activity.
We guide you to some specific actions in your environment to reveal the root causes. So with the right way of thinking, you do actions which lead you to more elaborated thinking, and so forth. The Problem-Solving A3 report implements a PDCA and is, in fact, a learning process.
So, you develop a deep understanding of the problem, to get to insights we help you to put in place for the resolution.
Benefits
Business illustrations by Storyset
Develop your organization’s ability to proactively solve problems for sustained growth and continuous learning. Build a team of Problem Solvers.
Establish a superior communication and alignment instrument within your organization for a specific performance issue.
Reinforce individual leadership. An A3 owner collaborates with others, acquires in-depth knowledge on a subject, and disseminates insights.
How it works
After an introduction to A3 problem-solving, you receive a customized A3 template. We guide you in gathering relevant information to thoroughly describe the Background, Current Situation, and Target Condition.
Within 24 hours, your dedicated Coach reviews your inputs and schedules your first working session. He may add comments to your A3 Report, suggest actions, or request additional information.
Following your Coach’s guidance, you provide details and execute tasks. Adhering to the A3 framework, you iteratively execute tasks, update the report, and communicate until the problem resolution.