Get in touch

Frequently Asked Questions

What services do we provide?

We provide management consulting services. We focus on improving business performance. For example, we help reduce lead time, improve quality, increase productivity, or increase customer satisfaction. For that purpose, we use our expertise in Lean Management. We use the A3 Problem-Solving as a framework to help resolve your business performance issues. We coach you because we strive to develop your abilities to solve your business performance issues over time.

Distinct features of our service:

Unlimited coaching
Subscription model
Remote convenience
Experts coaches
Tailored solutions using A3 thinking

What makes us different?

Our track record as results: Here are a few examples.

Software development: We reduced defects by 90% within three months.
Sales: We increased quotation conversion to contracts by +24% within three months.
Project Portfolio Management: We increased the number of projects delivered on time by +31%.
Technical Support: We led incident volume reduction by 36% within three months.

Our innovative approach: We leverage A3 thinking to offer an unlimited Problem-Solving service. We use a subscription model that is affordable for you. Using technology, we developed an experience working remotely with you regarding digital and data. For Services activities, we are keen to guide you in observing activities on-site if required.

The resources we've created over time include templates that serve as a base for your performance improvement abilities. Most importantly, we standardize our know-how to ensure you reap the benefits. It spans from observing activities and identifying improvement leverages to leading teams through performance change management.

Our hands-on experience and expertise: We have dealt with many situations for over ten years. We have improved lead time, quality, productivity, and customer satisfaction for IT support, Call centers, software developers, and testing teams. It includes software releases and DevOps activities. We also dived into commercial activities for SMEs and administration back offices.

How can I get started with Keryon?

Please send us a message. We know how to engage with you to discover your business situation. We have approaches to quickly understanding your specific business problem.
Once we agree, we will lead you and any team members in understanding A3 thinking. The onboarding continues with how we will work together.
The next step is starting the remote coaching sessions.

What is the process of working with you?

We conduct remote coaching sessions with you. They could also be with selected team members, depending on the subject. An A3 Problem-Solving has one owner who leads the actions and is accountable for the results. We coach him in implementing changes. We have regular feedback loops during the project: we maintain direct communication with you as a top manager. We share results—according to the A3 Problem-Solving framework—and insights we gathered, and we align on the next steps.

What is a typical remote coaching journey?

1- After an introduction to A3 problem-solving, you receive a customized A3 template. We guide you in gathering relevant information to thoroughly describe the Background, Current Situation, and Target Condition.

2- Within 24 hours, your dedicated Coach reviews your inputs, conducts analysis, and schedules your first session. He may add comments to your A3 Report, suggest actions, or request additional information.

3- Following your Coach's guidance, you provide details and execute tasks. Adhering to the A3 framework, you iteratively execute tasks, update the report, and communicate until the problem resolution.

Additional menu